Collection of Personal Information
Playgroup NSW collects personal information from members and other parties such as name, marital status, contact details, bank and credit card details, details of children and other family members, playgroup attendance and demographic data. Playgroup NSW may also collect information from public record and third parties.
We may gather your IP address (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users' movement, and gather broad demographic information. This information does not identify you personally.
You may wish to participate in the various blogs, forums, and other social media platforms hosted by Playgroup NSW. Playgroup NSW cannot be held responsible if you share personal information on these platforms that is subsequently used, misused or otherwise appropriated by another user.
Our websites and social media platforms may contain links to other websites and platforms operated by third parties over which Playgroup NSW has no control. We make no representations or warranties in relation to the privacy practices of any third party websites. Third parties are responsible for informing you about their own privacy practices.
Use and Disclosure of Personal Data
Generally, Playgroup NSW uses this personal information:
- To provide and enhance member services, including insurance services;
- To verify your identity;
- To process payment and issue receipts;
- To provide statistical information to funding bodies;
- To communicate relevant news, updates, promotions, competitions, reports and other information;
- To provide access to certain parts of our website or social media platform;
- To conduct research and evaluation;
- To enable the development and marketing of other products and services, and to improve our customer service including tailoring our website when you log on to make it more relevant to you; and
- For reasons authorised or required by law.
Playgroup NSW may disclose your personal information to our third party service providers including web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, research and marketing agencies, consultants, professional advisors and experts such as accountants, solicitors and business advisors.
Security of Personal Data
Playgroup NSW take reasonable steps to keep personal information secure, accurate and up to date. Information transmitted over the internet is not always secure. The security of links outside Playgroup NSW cannot be guaranteed.
Wherever practicable, Playgroup NSW will store personal information on data servers that are owned or controlled by Playgroup NSW and are located in the geographical borders of Australia. However, some of your information may be transferred, stored, processed, used or disclosed overseas if our service providers are located overseas.
Access to Personal Information
You may request access to your own information to update, inspect or delete your personal information by contacting Playgroup NSW. You will need to verify your information. Where permitted or required by law we may refuse to do so. Where there is a dispute about the facts we may note this dispute. Where Playgroup NSW is not able to comply with your request you will be notified. Playgroup NSW reserves the right to charge a fee for this service.
Telephone Call Recording
We may record incoming and outgoing telephone calls for training and verification purposes.
Third Party Disclosure
Playgroup NSW may exchange your information with third parties where permitted or required by law or for the purposes set above.
By submitting a photograph(s) to Playgroup NSW you authorise Playgroup NSW to use it in any way, including for marketing and promotion purposes.
If you have a complaint regarding privacy issues, please contact the Playgroup NSW Privacy Officer.
Playgroup NSW has appointed its Chief Executive Officer as the Privacy Officer. The Privacy Officer can be contracted as follows:
By email: firstname.lastname@example.org
By phone: 1800 171 882, ask to speak to the Chief Executive Officer
By mail: Privacy Officer / CEO
Suite 4, Level 2, 1C Grand Ave
Rosehill NSW 2142
Questions and Further Enquiries