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Privacy Policy

Collection of Personal Information

Playgroup NSW collects personal information from members and other parties such as name, marital status, contact details, bank and credit card details, details of children and other family members, playgroup attendance and demographic data. Playgroup NSW may also collect information from public record and third parties.

When you access our website(s), we may use software embedded in our website (such as JavaScript) and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page and how we perform in providing content to you.

We may gather your IP address (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users' movement, and gather broad demographic information. This information does not identify you personally.

You may wish to participate in the various blogs, forums, and other social media platforms hosted by Playgroup NSW. Playgroup NSW cannot be held responsible if you share personal information on these platforms that is subsequently used, misused or otherwise appropriated by another user.

Our websites and social media platforms may contain links to other websites and platforms operated by third parties over which Playgroup NSW has no control. We make no representations or warranties in relation to the privacy practices of any third party websites. Third parties are responsible for informing you about their own privacy practices.

Use and Disclosure of Personal Data

Generally, Playgroup NSW uses this personal information:

  • To provide and enhance member services, including insurance services;
  • To verify your identity;
  • To process payment and issue receipts;
  • To provide statistical information to funding bodies;
  • To communicate relevant news, updates, promotions, competitions, reports and other information;
  • To provide access to certain parts of our website or social media platform;
  • To conduct research and evaluation;
  • To enable the development and marketing of other products and services, and to improve our customer service including tailoring our website when you log on to make it more relevant to you; and
  • For reasons authorised or required by law.

Playgroup NSW may disclose your personal information to our third party service providers including web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, research and marketing agencies, consultants, professional advisors and experts such as accountants, solicitors and business advisors.

Security of Personal Data

Playgroup NSW take reasonable steps to keep personal information secure, accurate and up to date. Information transmitted over the internet is not always secure. The security of links outside Playgroup NSW cannot be guaranteed.

Wherever practicable, Playgroup NSW will store personal information on data servers that are owned or controlled by Playgroup NSW and are located in the geographical borders of Australia. However, some of your information may be transferred, stored, processed, used or disclosed overseas if our service providers are located overseas.

Access to Personal Information

You may request access to your own information to update, inspect or delete your personal information by contacting Playgroup NSW. You will need to verify your information. Where permitted or required by law we may refuse to do so. Where there is a dispute about the facts we may note this dispute. Where Playgroup NSW is not able to comply with your request you will be notified. Playgroup NSW reserves the right to charge a fee for this service.

Telephone Call Recording

We may record incoming and outgoing telephone calls for training and verification purposes.

Third Party Disclosure

Playgroup NSW may exchange your information with third parties where permitted or required by law or for the purposes set above.


By submitting a photograph(s) to Playgroup NSW you authorise Playgroup NSW to use it in any way, including for marketing and promotion purposes.


If you have a complaint regarding privacy issues, please contact the Playgroup NSW Privacy Officer.

Privacy Officer

Playgroup NSW has appointed its Chief Executive Officer as the Privacy Officer. The Privacy Officer can be contracted as follows:

By email:           ceo@playgroupnsw.org.au

By phone:         1800 171 882, ask to speak to the Chief Executive Officer

By mail:             Privacy Officer / CEO

                          Suite 4, Level 2, 1C Grand Ave

                          Rosehill  NSW  2142

Questions and Further Enquiries

For any questions about our Privacy Policy please contact us.

Featured Story

Click here to find out More + Start a playgroup

Why start a playgroup?

  • You would like to transition a mother’s group or new parent’s group to a playgroup

If your local mother’s or new parent’s group is interested in continuing to meet as your children get older, forming a playgroup is a great option.

Often parents will find it difficult to continue to meet at cafes or in similar environments once children are older and more active. Playgroup provides a dedicated space for children to play, allowing parents to continue to connect.

  • There is no local playgroup

If you don’t have a playgroup close to home, why not consider starting one? Not only is this more convenient for local parents, it also helps bring communities together.

  • You would like to focus on a language, culture or particular interest

Playgroup NSW provides a range of special interest playgroups including culturally specific playgroups, grandparent’s playgroups, LGBTI playgroups and disability-focused playgroups. If you’re looking for a playgroup with a special interest or focus, we can help you start one.

Interested in starting a playgroup? Playgroup NSW can help you get started.

There are 10 steps involved in starting a playgroup:

  1. Find interested families
  2. Identify the playgroup’s purpose
  3. Select a day of the week and time
  4. Choose an appropriate location
  5. Identify play activities
  6. Select toys and equipment
  7. Establish policies and guidelines
  8. Join Playgroup NSW
  9. Identify costs
  10. Get started!

To read more about each of these steps, read our guide on How to Start a Playgroup.

Playgroup NSW are here to help you at all stages of the process

Playgroup NSW offers a membership package with insurance coverage designed specifically for playgroups.

Contact us if you:

  • Want to start a playgroup
  • Want to affiliate an existing playgroup with Playgroup NSW
  • Already run a playgroup that has adequate insurance coverage and would like to access some of the services provided by Playgroup NSW

Play Activities

Click here to find out More + Featured Activities

Bubbles can provide hours of fun and fascination for your baby. If they are too young to blow the bubbles themselves, they will enjoy watching the bubbles float and burst.

Latest News

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News Release: Playgroup NSW announces arrival of major initiative for families with babies

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